What days do I pay for?
You pay for the day your hire commences and the day you return your vehicle regardless of times.
I have submitted my booking form and credit card - what happens now?
Customer service is our number one priority, therefore your request will be processed as quickly as possible, preferably within 24 hours of receiving your booking. If a vehicle is available for the dates you specified, your booking will be finalised and your credit card will be charged a $500 deposit. If you wish to cancel your booking after this, you will incur a cancellation fee (please refer to our secure payments page for conditions). If a vehicle is not available, we will contact you with a suitable alternative and no payment will be incurred.
What is your Reservation Policy?
No reservation will be accepted or guaranteed without a part payment of hire cost made via a valid credit card number, cardholders name and card expiry date to be supplied at the time the reservation is made.
How can I amend or cancel my booking?
Should you wish to amend or cancel your existing booking, please contact us as soon as possible. Simply go to the Contact Us page which provides many options for contacting us, or email email@example.com. Please ensure you quote your confirmation number and one of our reservation consultants will get back to you as quickly as possible.
Why do I have to include my credit card number?
To allow us to proceed with your booking request, we require you to submit your credit card details for part payment of hire cost so we can secure your booking. Your credit card information is strictly confidential.
Is it safe to use my credit card?
Yes. We treat the security of our guest’s information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.
Which credit card types do you accept?
We accept Visa, Master Card, Bankcard, Diners and Amex.
What currency will my Credit Card be charged?
New Zealand banking laws require that all credit card transactions be charged in New Zealand currency.
How do I collect my vehicle?
We offer a complimentary transfer service from Auckland & Christchurch Airport and surrounding Airport Hotels, Motels to our depot. Please contact our office on your arrival to arrange your transfer.
What happens if my vehicle breaks down or needs minor repairs.
All vehicles are covered by the Automobile Association (AA) 24 hour roadside assistance service. We also supply a list of nationwide service centers and authorize you to spend up to $100.00 in emergency repairs so that you can deal with minor matters speedily or when convenient to you.
Can I use my own Drivers License?
Yes, you can use your standard derivers license or International drivers license to drive any of our vehicles. The license you chose to use must be in English.
ight get to spend some time meeting some interesting and friendly kiwis. Please remember to take any rubbish for proper disposal later.
What are the road restrictions?
You are insured on all public roads, sealed or unsealed. Specific restrictions include 90 mile beach (North Island) and skippers canyon near Queenstown (South Island)
Should I pre book the ferry crossing?
Recommend at peak times otherwise you may not get the crossing you want and at best fare. Not so important if you are planning an extended stay of over one month or out of peak season (April to October)
We would be happy to arrange this for you before you arrive. Please let us know your preferred cross date(s) and time(s) and the name and ages of those crossing on the ferry. The cost will be charged direct to your credit card details.
Can we freedom camp?
Yes, so long as there are no clear signs saying otherwise, then it should be okay. Use commonsense and courtesy. Never be afraid to ask at a nearby house. You might get to spend some time meeting some interesting and friendly kiwis. Please remember to take any rubbish for proper disposal later.